We guarantee that all items purchased from us are free from manufacturing defects. If you discover a manufacturing defect, we will repair it free of charge - but that’s not all. We offer free rhodium plating and other services to help maintain your jewellery’s appearance. Read on to learn more.
Our Lifetime Warranty
If you believe that your item has a manufacturing defect, let us know using this form. We will help you return it to us for inspection. We will then send the item to our master jeweller - and if we discover there really has been a manufacturing defect, we’ll repair or replace it for free.
The following exceptions fall outside of our warranty:
- Metal and diamond discoloration caused by chemicals, exposure to heat, or long-term exposure to water.
- Normal wear, tear and damage, e.g. micro scratches to metal surfaces.
- Stones lost due to bent or broken prongs.
If we discover that the damage to your item isn’t covered by warranty, we’ll suggest paid repairs and alterations.
We also ask you to understand that we cannot replace lost center stones. If you find a loose stone in your jewellery, keep both in a safe place and let us know immediately.