Yes, absolutely. If you would like to change your method of payment, please contact customer support. We will switch your method of payment within 1-2 business days.

Yes. You can choose to pay using ShopPay, Klarna, and SplitIt at checkout. Please be aware, some of these payment plan companies are only available to customers living in the US and Canada.

We also offer payment plans. You can choose to split your cost into up to three payments. Once 50% of the cost has been covered, your jewelry will go into production. Once the piece has been fully paid for, it will be shipped to you. To inquire about in-house financing, please contact us.

Yes, that is possible. Please get in touch with us to acquire the details you need in order to proceed with a wire transfer payment.

If you have chosen to pay without a payment plan, your card will be charged immediately. You should be able to view the transaction in your credit card statement online or via an app.

If you have chosen to pay using a SplitIt payment plan, the first payment will be deducted as soon as you place your order. The remaining amount that is yet to be charged will be under Pending Status at the top of your credit card transactions. Each time a payment is to be made, it will be deducted from the sum that is pending. Once you’ve made all of the payments, you will no longer see any sum pending in your account. 

If you have any questions regarding how Klarna and ShopPay charge your card, we recommend reaching out to them.

Should you have any questions about the charge(s) on your card, feel free to reach out to us, we will be happy to help clarify.

Discount codes are to be applied during checkout in order to reduce your final total. Most often, you may only use one discount code per order. If you have any questions regarding discount codes and sales going on, feel free to reach out to us.

The prices listed on our website are mentioned in USD by default. However, you can change the currency to CAD, AUD, EUR, or GBP, for your convenience.

Our jewelry is made to order and crafted by hand. We require two to four weeks to perfect the piece you’ve chosen. If you’ve chosen an item from our Ready to Ship collection, those items are typically ready to ship within four business days.

If you’re located in the US, your order will be shipped with FedEx Overnight Priority shipping. Your order will ship as soon as your item is out of production, between 2-4 weeks from the date you placed your order.

Orders outside of the US are shipped with FedEx International Priority. Occasionally, customs clearance can delay the shipment of your order. We recommend tending to customs charges as soon as possible in order to prevent delaying the delivery of your order. Your order will ship as soon as your item is out of production, between 3-5 weeks from the date you placed your order.

We do not currently offer expediting services on orders. However, if you need your piece sooner than the approximate time we require to manufacture your jewelry, please let us know. We will make every effort to accommodate your desired delivery date.

If the jewelry you’ve received is not perfect for you, please let us know! We will make every effort to help you find the piece that feels right to you. 

You are eligible to return your non-custom item within 30 days from receiving your order.

We will send you a prepaid, insured shipping label so that you may return your item at no additional cost to you.

Yes! We understand that ordering fine jewelry online and having it shipped may evoke concern. We make every effort to make you feel confident that your jewelry is safe during shipment. 

We insure your package at no additional cost to you, so that your jewelry is protected in case it is misplaced or stolen. 

Unfortunately, no. We only ship to residential addresses. We do not ship to PO boxes, parcel lockers, APO or FPO addresses. This is a preventative measure to ensure the safety of your package during shipping. 

In order to protect your item during shipment, we require signature upon delivery of your package.

Yes. Your package may only be released to you (or another trusted family or friend above the age of 18) once it has been signed for. This is to ensure that your order has arrived safely to you or someone you trust. Once your order is out for delivery, we encourage you to make time to be available to receive your package. FedEx will attempt to deliver three times, and you may contact them to attempt to coordinate a delivery time that works for you.

Not to worry! FedEx will attempt to deliver your package three times before the package is recalled back to our office. Since you or another trusted adult must be available to sign for your order, you must find a time that you are available at home to receive your package. We encourage you to be in touch with FedEx to coordinate a delivery time that is convenient for you.

If you’ve missed the delivery of your package three times, your order will be sent back to our office. Not to worry, we will coordinate with you to ship your package back to you!

Yes! When your jewelry is packaged for shipping, the package is placed in a sealed FedEx box without the words Keyzar or Jewelry mentioned on it.

We make every effort to make sure that your order is safe during shipping and does not stand out as a valuable package. We do our very best to ensure your order arrives safely to you.

Shipping is free of charge on any jewelry item you choose. Whether you choose to ship your order to a US address or an international address, we will ship your piece for free.

In your package, you will receive your jewelry in a small box corresponding to the type of jewelry you’ve ordered (e.g., ring, necklace) inside a larger box that is suitable for display on a vanity. You will also receive a diamond certificate if applicable, and a jewelry appraisal. You can use your jewelry appraisal to get your jewelry insured by a third party insurer.

Certainly. If you’ve placed an order for multiple pieces, we will by default ship them in the same package. If you’ve placed multiple orders recently with different order numbers (your order number will be KZ****), and you’d like the jewelry to be sent all together, please let us know.

If for any reason, you prefer to have your items shipped separately, please let us know. We will do our best to accommodate your request. In the event that you’ve received an email informing you that your order is ready to ship, we may not be able to accommodate your request.

Kindly choose your residential address, or the residential address of a trusted family member or friend above the age of eighteen, as the shipping address for your order. We do not ship to PO boxes, parcel lockers, APO or FPO addresses at this time. The reason we require a residential shipping address is to ensure that your package safely arrives to you. As an added precaution, we require a signature upon delivery, which is why we cannot ship your package to a mailbox without an individual available to receive the package.

Unfortunately, we do not currently have a storefront. Stay tuned, we are working on it!

Jewelry that is non-custom is any piece that has been built on our website (an existing design with an added center stone), without any customizations that have been communicated to our design team. Jewelry that is custom may include pieces that do not appear on our website, engraved items, pieces that have had their hidden halo or pave detailing removed or added, etc. If you’re wondering if your piece is custom and whether it is eligible for our Return Policy, reach out to us and we will be happy to advise!

To begin a return on your item, reach out to our support team. We will send you a form to fill out. Within 1-2 business days, we will send you an insured shipping label to send your jewelry back to us. Please note, your item is eligible for return within 30 days of receiving your item.

Please allow up to 14 business days for your refund to be processed. Your purchase may only be refunded once it has been received and inspected for its condition. Only once it has been deemed to be in good condition will we issue a refund on your item.

Certainly! If you are unsatisfied with the jewelry you’ve received, we will help you ship it back to us for a different piece. Please let us know that you would like to exchange your jewelry within thirty days of receiving your item.

Yes, of course! Please get in touch with our support team in order to switch your payment method. We will change your method of payment as soon as we can.

You can cancel your order at any point of production. Please let us know at your earliest convenience that you would like to cancel your order.

There is no shipping fee when you return your item! We want you to be absolutely satisfied with your jewelry, which is why you need not worry about covering the cost of shipping to return your jewelry.

We certainly do! We offer CVD and HPHT lab diamonds that have been certified by GIA or IGI. You can browse our exquisite collection of lab diamonds here. Please keep in mind, our diamond inventory is constantly changing. We encourage you to browse our catalog thoroughly and let us know if you would like to reserve a diamond(link to can i reserve a diamond question).

Yes. Our lab and natural diamonds are certified by Gemological Institute of America (GIA), and International Gemological Institute (IGI). Our diamonds are accompanied by either soft or hard copy (or both) certificate(s). We invite you to visit each agency’s website to learn more about their process of certifying diamonds.

Lab diamonds are chemically and physically the same as natural diamonds. The primary difference is how they form and are sourced. Natural diamonds form between 90-125 miles below the earth’s surface, where carbon deposits undergo crystallization under intense heat and pressure. Through extensive mining, natural diamonds are pulled out of the earth. As you can imagine, this process is very damaging to the planet. Lab diamonds answer the need for a more sustainable, affordable alternative.

Lab diamonds are made in laboratories using two methods: Chemical Vapor Deposition and High Pressure-High Temperature. CVD diamonds form when hydrogen and hydrocarbon gas (like methane) are mixed in a low-pressure vacuum chamber. This specialized chamber converts some of the hydrogens into atomic hydrogen. This stable environment promotes the formation of diamonds. CVD diamonds grow in a cube, which enhances their ability to provide the “crushed ice” effect after they are cut and polished.

HPHT diamonds form when a tiny piece of diamond, called a diamond seed, is placed in a high-pressure chamber. This chamber is specifically designed to mimic the extreme heat and pressure conditions deep beneath the earth's crust. Before they’re cut, HPHT stones tend to have a cuboctahedron shape (think janky soccer ball).

Fancy science terminology aside, lab diamonds undergo a very similar formation process as natural diamonds do deep inside the earth, but they are significantly more planet-friendly and affordable. If you’re looking to choose a bigger, better diamond, lab diamonds are a great option. Speak to one of our representatives to help sort through our lab diamond catalogue.

The primary difference between lab and natural diamonds is their method of formation and the way in which they are sourced. Natural diamonds form many miles under the surface of the earth and are extracted using mining. Lab diamonds are made in laboratories under manmade conditions which mimic the chemical and physical processes that occur in the earth’s mantle. A professional jeweler or diamond expert would not be able to decipher the origin of a diamond unless they were to use advanced instruments. Meaning, a lab diamond will shine and shimmer the same way a natural diamond would.

Thanks to how they are formed, lab diamonds are a more sustainable alternative to natural diamonds. You get the same stone while saving the planet from harm. Also, because diamond laboratories can meet demand, the price of lab diamonds is typically lower than the prices of natural diamonds. You can read more about lab diamonds here.

Yes! All of our lab diamonds are certified by either GIA or IGI. These are internationally recognized organizations which evaluate and grade lab diamonds, natural diamonds, and many other gemstones. Depending on the organization that certifies your diamond, you will receive a physical copy of the certificate along with the jewelry you’ve purchased. Other organizations provide soft copies of the diamond certificate.

These organizations provide certifications of natural diamonds, lab diamonds, and other gemstones. They inspect and grade diamonds according to their size, color quality, clarity quality, cut quality, and other parameters. A certificate verifies the identity of a diamond. 

A GIA and IGI diamond certificate is valuable in confirming the identity of the stone(s) in your jewelry. It is also relevant in the case you wanted to insure your jewelry with a third party insurer.

The “4 C’s” of diamonds are the four defining parameters of a diamond. This includes: clarity, color, carat weight, and cut. Clarity refers to the extent of blemishes or imperfections within a diamond, color refers to the hue of a stone, carat weight refers to the size of the stone, and cut refers to how symmetrical the stone is. All of these parameters are graded using a scale. The cost of your diamond will depend on the color grade, clarity grade, cut grade, and carat weight of your diamond. Fortunately, some shapes don’t require as high a grade in some parameters, which means you can allocate your budget to carat weight instead. Be sure to check out the blog post pertaining to your desired diamond shape, or check out the story under the stone you’re eyeing, in order to learn more about which parameters are important and which are slighter.

As always, feel free to reach out to our support team for advising on choosing the right diamond for you.

Our diamond catalogue is constantly being updated, and is subject to change by the hour. If you’re looking for something specific but can’t seem to find it in our catalogue, reach out to us. We will help you find the perfect diamond for you!

Unfortunately, we do not offer insurance policies on diamonds or jewelry. We do however provide a jewelry appraisal complimentary in the packaging of your order, as well as any physical diamond certificates that may apply. Some organizations do not provide a hard copy of diamond certificates. If you require an electronic copy of your diamond certificate, let us know. You can use a diamond certificate and your appraisal to set up insurance on your jewelry with a third party.

We offer natural diamonds, lab diamonds, and moissanite stones. We occasionally incorporate other gemstones (ie., sapphires, emeralds) in custom jewelry. If you’re interested in ordering a custom piece with unique gemstones, please contact us, and we’ll be happy to accommodate your request.

Moissanite is not a lab diamond, it is its very own gemstone. It is a naturally occurring, rare mineral made of silicon and carbon. Naturally found moissanite is too large for jewelry, so any piece that is made with a moissanite stone was made in a lab.

Moissanite is a great alternative to diamonds, because it is the second hardest gemstone and sparkles just the same. Moissanite is 9.25-9.5 on the Mohs hardness scale, while diamonds are a 10. You can read more about moissanites here.

Yes! Although moissanite stones don’t have their own formal color scale, they are informally graded according to the diamond color scale. Our moissanites are graded D-F, which, on the diamond grading scale, are colorless grades.

No. Your moissanite stone should sparkle forever if cleaned and serviced regularly. Moissanites do not lose their sparkle over time. 

If you’d like to send in your jewelry for a cleaning, let us know.

Lab created gemstones are formed under manmade conditions in a laboratory setting. Unlike natural diamonds, which form under the surface of the earth and are sourced via mining, lab created gemstones are made in a lab that mimic the conditions in the earth that allow the formation of diamonds and moissanites.

Yes, it is! Moissanite is the second hardest gemstone available, which makes it a suitable alternative to a diamond. Moissanite is 9.25-9.5 on the Mohs hardness scale, while diamonds are a 10. With normal everyday wear, your moissanite will last you a lifetime.

We certainly do! We have incorporated gemstones such as sapphires into custom jewelry pieces in the past. If you are interested in incorporating gemstones other than diamonds or moissanite in your jewelry, contact us to learn more.

Yes, we do. All of our jewelry is covered by our Lifetime Warranty, which includes rhodium dipping and prong tightening, as well as cleaning services for your ring over time - for the price of shipping alone. You can read more about our Lifetime Warranty here.

Yes, we provide cleaning services as part of our Lifetime Warranty. If you are interested in getting your jewelry serviced, please reach out to us.

We unfortunately do not provide insurance on jewelry purchased from us. However, your piece will arrive to you along with a jewelry appraisal and diamond certificate (if applicable). You may use these documents to attain insurance from a third party. 

Need an electronic copy of your diamond certificate or jewelry appraisal? We would be happy to get those to you! Let us know that you’d like those.

Our Lifetime Warranty covers rhodium dipping, prong tightening, cleaning and repolishing, and other services. To begin a service request with us, please reach out to us. Please be aware, most services take between 2-3 weeks to complete. We recommend having that in mind, in case you have any upcoming events that you’d like your jewelry with you for.

No worries! This is a common request we receive. You are eligible for the first resizing free of charge within the first year of purchase. Here are the steps of a resizing:

1. Please let us know that you would like to resize your ring, and what size it should be. If you're unsure of what ring size you need, we recommend going to a local jeweler and asking them to measure your ring finger. In our experience that has been the best way to get accurate results. 
2. You will receive an insured shipping label to ship your ring to us. 
3. Within 2-3 weeks, you should receive a tracking email for your ring.

As always, if you have questions about the resizing process, feel free to reach out to us.

Yes! Each piece of jewelry that we make is accompanied by an appraisal. You can use this document, along with any relevant diamond certificate, to purchase an insurance plan on your jewelry through a third party insurer. If you would like an electronic copy of your appraisal, kindly get in touch with us.

If it is applicable for any reason, your information may be shared with employees, contractors, or agents of the company. Your information will only be shared with the purpose of creating your Keyzar account, completing your payment, answering your questions, personalizing the messages you receive from Keyzar, and improving the user experience and functionality of the Website.

If you have any questions about our Privacy Policy, or would like your personal information to be deleted, you can opt out of having your information shared here, or you can contact us.

Yes. Keyzar Jewelry ensures that your card information is secure. Our regular checkout option is processed by Shopify, which uses 3D Secure technology and requires an additional authentication step that redirects you to your card issuer’s domain, then back to the Keyzar Website to complete your payment. 

If you’ve chosen to check out with Klarna, ShopPay, PayPal, or SplitIt, these payment processors are also encrypted. 

Klarna uses advanced 3D Secure (3DS) technology for transactions using Visa, which serves as additional protection against fraud. There are additional authentication steps when making a payment, including a log-in from your personal device combined with fingerprint or PIN authentication.

ShopPay is a payment plan option provided by Shopify, which is encrypted in the same format using 3D Secure technology.

PayPal is encrypted, and each transaction is monitored 24/7 to help protect against fraud, email phishing, and identity theft. When you make a purchase using PayPal, your card information is never shared with us (the seller), and all you need to make a payment is your email address and password.

SplitIt uses Data Encryption Keys (DEKs) and Key Encryption Keys (KEKs) that are encrypted with AES256 algorithm, Master Key which is encrypted with RSA1024 algorithm, 128-bit Secure Sockets Layer (SSL), and two-factor authentication for remote access.

If you have any questions regarding the way we secure our checkout, feel free to reach out to us, or read more on the security measures at Klarna, Shopify, PayPal, or SplitIt.

Yes! Your jewelry will be packed in a jewelry box, inside a bigger Keyzar box, inside a larger white package. This white package has no mention of the words “jewelry”, “diamond”, “Keyzar Jewelry”, or any other terminology that would indicate the content of the package. So your order will be concealed from thieves, and more importantly, the receiver of your gift.

In your package, you will receive your jewelry in a jewelry box that matches the type of jewelry you purchased (ie., necklace, ring). You will receive the jewelry box in a larger Keyzar box, fit for display on a vanity. Inside the larger package holding this box will be a Keyzar Jewelry Appraisal, along with a diamond certificate, if applicable.